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Viola Allen

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Top Stories by Viola Allen

CRM or Customer Relationship Management is a business strategy that a company deploys for managing its interactions with its existing and would-be customers. CRM enables businesses to: Have a better understanding of their customers Retain the existing customers through better services Draw new customers Significantly reduce the expenses encountered in customer management Gain more contracts Magnify the productivity Businesses have been a witness to how rapidly customer dealing has been changing over many years. Earlier businesses had to face a stiff competition in order to get new clients but now they face competition even in retaining the existing clients. This is the point where Customer Relationship Management comes into play. You would have realized that everything these days is moving on the cloud. Whether it a business data, or a crucial software, or anti-viru... (more)

Knock-Knock Entrepreneurs: Cloud Is Here for You!

Being a businesswoman, I know how busy an entrepreneur's life is. In order to make sure that my business runs cost-effectively and everything happens on time, I have opted for a number of ideas and services. I have realized over time that management of IT is something which consumes a lot of money and time. In order to eliminate my headache related to IT services, I have opted for the Cloud. Few features which help out an entrepreneur are as follows: 1. Expenses are reduced considerably Running business-related activities in the cloud is far more economic than managing an on-sit... (more)

Who Can Help You Earn More Profit: A Tax Software or an Accountant?

Whenever a new task comes up in an organization which is of utmost importance, the responsible authorities end up in a dilemma of whether to accomplish the task by themselves or to recruit a relevant expert who is proficient in the task. Earlier, Certified Public Accountants and other professionals used to manage the accounting and taxation activities, but with the advent of online solutions, there are a number of businesses which are migrating from the traditional mode of tax filing to online filing solutions. Whatever it is, CPAs and tax professionals are very much into the bus... (more)

Tips to Improve your Interactive Voice Response

IVR or Interactive Voice response is a communication technology which helps the customers to establish an interactive session with the hosting system of an enterprise through the keypad of a phone or via speech identification. After having done this, they are free to put up their inquiries as mentioned in the IVR menu. IVR system can work with either a prerecorded audio file or with an instantaneously generated audio file. Users gain access to these files and proceed further. IVR is becoming popular in communication via VoIP and SIP Trunking. An IVR system comprises of: A telep... (more)